Zoom CEO Eric Yuan recently discussed his plans for the coming years of work in an interview, predicting that digital twins driven by artificial intelligence would change the way we work together and communicate.
Yuan recently discussed the company’s plans for the future of virtual meetings and conversations. As the COVID-19 pandemic gained momentum, Yuan realized his dream of making videoconferencing easier and more accessible with the launch of Zoom. But being at the top of videoconferencing isn’t enough for Yuan. He has bigger dreams for the future.
In Yuan’s future, artificial intelligence will completely alter our work habits. He predicts that people will be able to build digital twins, which are avatars powered by artificial intelligence that can mimic human behavior down to attending meetings, reading emails, and even making judgments. He claims this will provide individuals more time for what really matters.
Yuan believes that the necessary technology will soon be available. He predicts that AI will reach a point where it can perform 90% of human users’ job-related duties over the next several years. However, he concedes that significant challenges remain, such as artificial intelligence “hallucinations” and the requirement for customized language models.
Artificial intelligence hallucinations occur when an AI model produces false, misleading, or otherwise illogical data and passes it off as real. Large language models (LLMs) and other forms of artificial intelligence experience this issue because of limits imposed by their training data and techniques.
Regardless of these obstacles, Yuan remains resolute. Zoom is pouring resources into artificial intelligence, increasing its engineering team, and buying graphics processing units (GPUs). According to Yuan, AI is just as revolutionary as the Internet was when it first came out in the 1990s. He thinks that a more effective and efficient workplace may be achieved by adopting AI and integrating it into Zoom’s platform.
However, Yuan is also mindful of the ethical and security challenges that may arise from AI. When dealing with user data, he stressed the need to be accountable and responsible to guarantee privacy and security. Zoom is now developing technology to identify and avoid deep fakes, and it has previously said that it would not use consumer data to teach its own language models.
